Quality Policy
Purpose: At Varuna Ship Repair and Drydocking Services Inc., we are committed to delivering the highest standards of quality in ship repair, maintenance, and drydocking services. Our focus is to consistently meet and exceed the expectations of our clients by ensuring that all our processes align with industry best practices and global maritime standards. Quality is integral to our operations, from initial inspections to project completion.
Scope: This policy applies to all operations at Varuna’s shipyards in Tuzla and Yalova, including ship repair, maintenance, and drydocking services. It involves all employees, contractors, and service providers engaged in these activities.
Main Guidelines:
ISO Compliance: Maintain certification and full compliance with ISO 9001 (Quality Management System) to ensure that all quality processes are effectively implemented across all operations.
Customer Focus: Understand and consistently meet the specific needs and expectations of our clients. Ensure that all services provided meet customer requirements for safety, performance, and regulatory compliance.
Continuous Improvement: Foster a culture of continuous improvement by regularly monitoring performance, conducting audits, and seeking feedback from clients. This helps in identifying areas for improvement and implementing corrective actions where necessary.
Employee Training and Development: Provide ongoing training for all employees to ensure that they are skilled, knowledgeable, and equipped to meet the highest standards of quality in their work. Encourage professional development and innovation within the workforce.
Quality Objectives: Set measurable quality objectives that align with industry standards and client expectations. These objectives are reviewed periodically to ensure they remain relevant and ambitious, driving us towards operational excellence.
Supplier and Contractor Management: Work only with qualified, reputable suppliers and contractors who share our commitment to quality. Ensure that all external partners adhere to our quality standards throughout their involvement in the project.
Process Control and Efficiency: Implement effective process controls to ensure that each stage of the repair and drydocking process is performed to the highest quality. Emphasize efficiency and precision to minimize delays and maximize customer satisfaction.
Regulatory Compliance: Ensure full compliance with international maritime regulations, class society standards, and other legal requirements. All repair and maintenance work must meet or exceed these regulatory obligations.
Risk Management: Identify and assess risks related to quality in all projects. Take proactive steps to mitigate risks that could affect the quality of services or the safety of personnel and equipment.
Monitoring and Review: Regularly review performance through internal and external audits, customer feedback, and quality assessments to ensure that our standards are being met consistently. Corrective actions are taken promptly when deviations are identified.
Commitment: At Varuna Ship Repair and Drydocking Services Inc., quality is not just a goal; it is embedded in our culture. We are dedicated to maintaining and improving our quality management systems, ensuring that our clients receive services that are efficient, reliable, and delivered on time. Through continuous improvement and innovation, we aim to be recognized as a leader in the ship repair and drydocking industry.